If you find any issue with a product we have delivered, you need to inform our customer support
through the contact page information. After we review your request our customer support team
will review and guide you to return sold items if the request is acceptable and valid. Customer
needs to provide necessary information including payment receipt, Order number and other
information needed for the verification purpose.
Return and refund requests must send within 14 days from the date customer has received the
item. Serendib Online will not accept any return requests after 14 days from the delivery date.
The Item/Product its covering and any other related manuals and items must be unused,
unchanged, undamaged in order to accept a return request. Product must include all the original
barcoding and other product identifications in order to return.
Contact us at {sales@lanka.co} for questions related to refunds and returns.
